Ideas to Win Customers
By Sreeranjana Mitra Chowdhury Author / CW / Blogger
#BusinessIdeas
#Customers
#Win
#Feedback
#Personalization
Customers can consolidate the base of your Business like nothing else. It is the customers who will help the Business to progress, proliferate and prosper. But what does your brand need to do to Win over customers? Well, there are quite a few strategical hacks that your Business can get along with to win over customers. Let us have a brief idea about the same:
Value the Customer’s Feedback
It is just not about creating a service or product at a go. A successful product has to be ready for multiple rounds of evolution based on the customer’s needs and demands. It is imperative to follow and observe the behavior of the customer regarding any particular product or service that a brand launches. There have to be adequate provisions for the customers to give their valuable feedback. Once the customers feel their opinion is valued, it becomes easier to win over them.
Quick and Specific Response
Your customers need to be heard too. A brand that never listens can never win over customers. It is not only about the feedback. Your customers may have plenty of donuts, queries, and after-sales service issues. To Win over customers and most importantly to retain a robust customer base over time, a brand must have a dedicated system to respond to the customer’s queries. It makes the customers feel important and valued. This can be done through a BOT system or human tele-callers.
Touch of Personalization
Suggesting your customers the books as per their search history or displaying before them the skincare products that will maximally suit their skin type can make the customers fall in love with your brand. Customers love when any brand gives them individual preference and priority and this is exactly what a brand has to do to establish trust and Win over customers. In fact, customization is the most sought-after concept in recent day marketing.
So which one out of these is your brand already following and which one does your brand intend to take up in near future to Win over customers?
Sreeranjana Mitra Chowdhury
Author / CW / Blogger
.jpg)
.jpeg)
No comments:
Post a Comment