Manage Your Environment: Fly First Class
by @Rumana Maner
Your mind is an amazing mechanism. When your mind works one way, it can carry you forward to outstanding success. But the same mind operating in a different manner can produce a total failure.
The body is what the body is fed. By the same token, the mind is what the mind is fed. Mind food is your environment—all the countless things that influence your conscious and subconscious thought. The kind of mind food we consume determines our habits, attitudes, and personality.
You are a product of your environment.
Mark it well. The environment shapes us, makes us think the way we do.
More important, the size of your thinking, your goals, your attitudes, your very personality is formed by your environment.
You will change over the months and years. This we know. But how you will change depends on your future environment, the mind food you feed yourself.
RECONDITION YOURSELF FOR SUCCESS
The number one obstacle on the road to high-level success is the feeling that major accomplishment is beyond reach.
As a result of being bombarded with the “you-can’t-get-ahead-so-don’t-bother-to-try” propaganda, most people you know can be classified into three groups:
First group: Those who surrendered completely.
Second group: Those who surrendered partially.
Third group: Those who never surrender.
This group is the happiest because it accomplishes the most. These people find life stimulating, rewarding, worthwhile.
To get—and stay—in this group, however, we must fight off the suppressive influences of our environment.
Big men do not laugh at big ideas.
Remember: People who tell you it cannot be done almost always are unsuccessful people, are strictly average or mediocre at best in terms of accomplishment. The opinions of these people can be poisonous.
You are judged by the company you keep. Birds of a feather do flock together. Fellow workers are not all alike.
How we think is directly affected by the group we’re in. Be sure you’re in the flock that thinks right.
Don’t let negative thinkers pull you down to their level. Let them slide by, like the water from the proverbial duck’s back. Cling to people who think progressively. Move upward with them.
You can do it, simply by thinking right!
MAKE IT A RULE TO SEEK ADVICE FROM PEOPLE WHO KNOW
Every farmer in the corn belt knows that if he puts plenty of fertiliser with his corn, he’s going to get a bigger yield. Thinking too must be given additional nourishment if we want to get better results.
Here are a few simple “dos” to help make your social environment first class:
1. Do circulate in new groups.
2. Make new friends, join new organisations, enlarge your social orbit.
3. Do select friends who have views different from your own. In this modern age, the narrow individual hasn’t much future.
Do select friends who stand above petty, unimportant things.
Conversation is a big part of our psychological environment. Some conversation is healthy. It encourages you. Some conversations make you feel like a winner.
But other conversations are more like walking through a poisonous, radioactive cloud. It chokes you. It makes you feel ill. It turns you into a loser.
Gossip is just negative conversation about people, and the victim of thought poison begins to think he enjoys it.
MAKE YOUR ENVIRONMENT MAKE YOU SUCCESSFUL
1. Be environment-conscious. Just as body diet makes the body, mind diet makes the mind.
2. Make your environment work for you, not against you. Don’t let suppressive forces—the negative, you-can’t-do-it people—make you think defeat.
3. Don’t let small-thinking people hold you back. Jealous people want to see you stumble. Don’t give them that satisfaction.
4. Get your advice from successful people. Your future is important. Never risk it with freelance advisors who are living failures.
5. Get plenty of psychological sunshine. Circulate in new groups. Discover new and stimulating things to do.
6. Throw thought poison out of your environment. Avoid gossip. Talk about people, but stay on the positive side.
7. Go first class in everything you do. You can’t afford to go any other way.
The environment plays an important role in the healthy living of human beings. The environment is everything around us.
All our surroundings including the air, soil, water, plants, and animals make up the environment.
The environment is a commonly used word that is related to the living beings' components and other components and how they interact together, in order to exist.
It regulates the relationship between these life’s components. A human being is one important component of the environment. It is related to the other parts of the environment in how he or she adapts to live within the different environmental conditions for example climate, water, food in addition to the society.
As a result, to talk about the environment, it can be summarised in the middle that the living beings live in and how they interact in this middle and together.
To divide environments’ sorts we can mention 3 kinds of environments: Natural, industrial, and social environments.
Natural Environment:
Include water, light, land, air and all organisms that live in nature.
Industrial environment:
Include cities, villages, factories and all humans’ synthesis.
Social environment:
Include authorities, universities, schools, companies and other establishments along with their output legal and their communication ways.
For easy understanding, the environment can also be said as everything living, non-living components around us that affect our mind, body and perceptions. In the service industry where the only way an entrepreneur can make his customers remember him is by giving them the FIRST CLASS - EXPERIENCE.
Yes, experience plays a very important role in this service industry.
Especially in the Airline industry where the experience of the passengers is not solely dependent on the airline but also on its fellow passengers. It is very important for an airline what kind of environment it creates for its customers so that this inter-dependent experience is remembered by them as first class.
A few years back we are all aware of the Airline controversy that happened in 2017, where a passenger was forcefully thrown out of the aeroplane due to overbooking because of which he was heavily injured. Following the same, many customers lost their baggage while travelling with the same airline and many such incidents happened with the same airline.
Which made the customer question the kind of experience they would be getting in this environment. resulting in which the same airline saw a major dip in the revenues in the following months and years and it took significant time for them to recover from the losses of the same.
From the above example we understand the kind of environment an airline creates and the experience that the passengers derive from it is very crucial.
Even though the passenger might have not bought a first class ticket for his/her travel, the experience and the treatment given to these passengers should make them feel like a first class passenger in order to win the customer for lifetime!
By
@Rumana Maner [MBA]
HR Manager
AirCrews Aviation Pvt Ltd
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